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Northern Sri Lanka Highlights


Designed and hosted by Liz Haynes and Kate Iles
16 Days/15 Nights
16 August – 31 August 2021

YOUR INCLUDED HIGHLIGHTS:
• Exploring Jaffna a city closed to tourism for many years
• History of the Sri Lankan Civil War
• Jeep safari of Wilpattu National Park and Kaudulla National Park
• Visiting the beautiful beaches on the East Coast of Sri Lanka
• Privately chartered Viceroy Train trip
• Visit to the World Heritage listed Sigiriya Rock Fortress

TOUR INCLUSIONS:
• where2travel hosts Liz Haynes and Kate Iles
• Accommodation and sightseeing as specified in the itinerary
• Meals as specified: 15 Breakfasts, 2 Lunches and 12 Dinners
• Private transport throughout itinerary
• Privately Chartered Viceroy Special Train from Passikudah to Sigiriya
• Entrance fees as specified
• Tipping
• English speaking driver and National Guides.
• Government Tax

Download Sri Lanka Highlights Flyer

From AU$8,965 per person* twin share
From AU$10,978 Solo*

Terms & Conditions

INCLUSIONS
• Private transport throughout
• Accommodation, meals and sightseeing as specified
• Private use of the Viceroy Special Train for journey from Passikudah to Sigiriya
• Entrance fees as specified
• Tipping
• English-speaking driver and English-speaking National Guide

EXCLUSIONS
• Personal expenses
• Optional Jeep Safari Tour at Wilpattu National Park AUD $100.00 per person

CONTRACT
These terms and conditions are binding upon where2Travel and upon any persons or entity making the booking, whether on their own behalf or on behalf of any other person or entity.

By making this booking and subsequent payment, you acknowledge you have read and understand your rights and obligations and accept the disclosed terms and conditions.

Your Itinerary does not form part of the terms and conditions.

DEPOSITS & PAYMENTS
A non-refundable deposit per person to secure the tour arrangements are required within 7 days from the date of each reservation. The amounts to be paid are: $850 pp

Some destinations/tours may require higher deposits than those outlined above. Your consultant will advise you of this should an additional deposit apply.

PAYMENT SCHEDULE
45 days after your booking has been confirmed we will require a progress payment amount to cover airfares, taxes and fuel surcharges. The progress payments are as follows: Sri Lanka – $1,800 pp

Once payment is received, we will then issue any flight tickets to avoid airline increases on fuel surcharges and taxes, based on minimum tour numbers being met.

FINAL BALANCE PAYMENT
Final payment is due 90 days prior to departure for this Northern Sri Lanka group departure.
Please note that air and land tour costings are based on using special airfares which require early payment. We may cancel your booking if either the deposit payment or the final payment is not paid by the relevant due date. In the event of cancellation, the cancellation conditions set out below will apply. All prices are quoted in Australian dollars and must be paid in Australian dollars.

BOOKINGS
LATE BOOKINGS

Higher deposit payments are required for late bookings – please refer to your consultant at the time of booking. A guarantee of full payment is required at the time of booking for all bookings received within 4 weeks of departure.

SINGLE ROOMS
If, by choice or circumstance, a single room is required, then a single room surcharge will apply. While
all endeavours will be made to provide you with a single room, if for whatever reason your single room is not available, then you will be provided with a refund for the applicable dates.

FLUID PRICING
where2travel and their suppliers operate based on fluid pricing. This is the practice within the travel industry where pricing changes due to a range of factors including, but not limited to, changing airfares, market conditions and spot specials. We therefore reserve the right to change our prices without notice.

CHANGES IN PRICE AND MINIMUM NUMBERS
Until full payment is made, all tours are subject to availability and prices are subject to change without notice. We reserve the right to change the tour components, departure date, or any other aspect of the tour at our discretion.

All tours are based on a minimum number of participants, however if this number is not reached we reserve the right to cancel or re-cost the tour as appropriate. If we re-cost and you decide not to proceed, all deposits apart from the initial $850.00 payment are refundable in full. The minimum numbers need to be met no later than 120 days prior to departure.
In all other circumstances, all deposits are non-refundable.

AIRLINE SCHEDULE CHANGES
where2travel is not responsible for any schedule changes imposed by airlines. Whilst we will do our best to reschedule your touring and accommodation, where2travel is not responsible for any additional costs nor services missed as a result of an airline-imposed schedule change.

TRAVEL & ACCOMMODATION
where2travel is not itself a service provider, carrier or hotelier nor do we own aircraft, hotels or coaches. The flights, coach journeys, and other travel and hotel accommodation comprised in your tour are provided by reputable service providers, carriers and hoteliers on their own conditions. It is important to note therefore that all bookings are subject to the terms and conditions and limitations imposed by the individual service provider, airlines, coach operators, hoteliers and other service providers (including but not limited to shipping, rail, car hire, and restaurant service providers) who provide services in relation to your tour. Some of these terms and conditions may permit the service provider to cancel, delay, divert or substitute services at their discretion, and may limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. It is your responsibility to be aware of and comply with the terms and conditions of each service provider.

YOUR OBLIGATIONS
Our passengers are obligated to:
• Follow the directions of the tour guides at all times to ensure your safety.
• Ensure that your passport is valid and does not expire within 6 months from after the last travel date.
• Obtain comprehensive travel insurance.
• Obtain visas, travel permits, health certificates and other documentation required for the tour.
• Comply with the reasonable instructions while on tour.
• Not engage in illegal or undesirable behaviour that is dangerous to yourself and others.
• Consult your doctor or travel medical specialists in your home state before travel regarding any
inoculations, medications and other health precautions that should be taken in relation to travel within
the regions comprising your tour.
• Abide by the laws regardless of what country you are in.
If you do not comply with the above we can withdraw you from the tour and at your own expense you
must make other arrangements and we are not liable for any loss, cost or damage you may suffer or
incur.

RISK AND LIABILITY
While our passengers’ safety is of paramount concern, it is acknowledged by all parties that there are general risks involved with travelling that are beyond our control. We are not liable to our passengers for any loss, cost or damage you or they may incur as a result of these general risks which include contact with native fauna, local residents, unforeseen events and travel in remote locations.

By making this booking you agree that there are associated risks and you release us unconditionally from all liability including and not limited to:
• Tort
• Any cause of action including – injury, damage, loss, cost, delay, additional expenses, inconvenience caused directly or indirectly as a result of the inherent risks associated with the tour.

• Any force majeure events or other events beyond our control including but not limited to war, civil disobedience, terrorism, insurrection, accidents, explosion, sickness, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action. If we or our service providers are affected in any way by a force majeure event, it is our discretion to either vary or cancel any itinerary or arrangement in relation the tour as we consider necessary without, incurring any liability to you.
Each service provider is responsible for the part of the tour it conducts. Service providers are not our agents or employees and are not under our direct control. We therefore do not warrant the performance or service of any service provider. Without limitation, you release us from all liability and any claim you may have in relation to the service provider should be raised with them directly.

Regardless whether the act arises with omission from the service provider including:
• Personal injury
• Loss
• Damage
• Costs & Expenses
• Property Damage

It is your responsibility to take care and diligence while on tour and you indemnify us against all actions, proceedings, claims, demands, expenses and costs (inclusive of legal costs on a full indemnity basis and whether incurred by or awarded or against us) as a result of, or arising directly or
indirectly to being on tour or any act or omission by them in relation to the tour and no refund will be provided of any unused portion of the tour.
In the event of any force majeure events, we or the service provider will undertake to make other arrangements to continue the tour in a manner that can be best arranged. You acknowledge that a force majeure event may result in a cancellation of any proposed or planned tours or continuation of
the proposed tour. If travel is not possible due to flooding, arrangements will be attempted to be made to continue the tour as best as can be arranged, by other means such as bus or rail. It is also acknowledged by you that the tour may not be able to be provided as advertised and we will use our best endeavours to make alternative arrangements regarding itinerary, travel and accommodation.

HEALTH & FITNESS
A minimum level of fitness is required to be able to participate on tour. All passengers are required to at least:

• Be able to walk 2-3 hours on uneven surfaces without the use of any walking aid
• Walk up multiple flights of stairs and short, steep hills
• Stand for 20 minutes without needing to sit down, often in hot/humid climates
• Carry their own luggage
• Get on and off various modes of transport without assistance, including small boats

All passengers must inform us and the service provider of any medical conditions which may affect their ability to participate in the tour.
At our discretion we, including the service provider, can exclude you in a tour or in any activity if we consider that you are unable to safely participate in that tour or activity or if we consider your participation may place the safety of other guests at risk.
We exclude all liability for any illness, injury or death sustained by your passengers on tour because of any pre-existing medical condition. You release us from all liability arising out of your passengers’ medical condition, illness, or injury that they may suffer during the tour or as a result of the tour.

TRAVEL INSURANCE
While travel insurance is not inclusive in the tour fee, it is mandatory for all clients travelling on arrangements organised by where2travel to obtain comprehensive travel insurance to cover them throughout the whole duration of the tour to cover costs associated with illness, injury, death, loss of or damage to baggage and personal items, cancellations, loss of deposit,
medical and hospitalization expenses, repatriation and curtailments expenses due to illness, the need to return home unexpectedly, evacuation expenses, and accidental death or disability. Travel insurance policy details must be provided to us prior to documents being released, including the
policy number, name of insurer and emergency contact number for the insurer.

VISAS
A E-Visa is required to enter into Sri Lanka, and be processed by your travel arranger for you, or you can do it yourself online. The approximate cost is USD 30.

VACCINATIONS
You must consult with your medical GP or travel doctor in regards to the inoculations you will require for your trip.

Please keep in mind that people with some past medical conditions cannot obtain live vaccines and this needs to be discussed with your medical professional.

TRAVEL DOCUMENTS AND TAXES
It is the passengers’ responsibility to ensure that all passports, visas, travel permits, health certificates and other documentation required for the tour are obtained and are in order. You must also pay all required taxes, including Australian departure tax and ticket levies, which are payable in relation to the tour.

WHEN YOU GET THERE
Local representatives: Your documentation states the name and telephone number of our local representatives for any assistance with difficulties or changes. If you need to alter your arrangements
once overseas or to add services to your booking you may do this through your local representative.

Any additional costs incurred must be paid directly to the supplier of the service.

We cannot be held responsible for any subsequent complaint with arrangements booked directly with suppliers abroad.

Government Warnings:
It is our recommendation that all travellers thoroughly read the Australian Government Advisory website – www.smarttraveller.gov.au – enabling you to make well-informed decisions about whether, when and where to travel.
where2travel does not accept liability for injury, damage, delay, loss or additional expenses incurred directly or indirectly from any events that may occur subsequent to any government warnings.

PRIVACY AND DATA PROTECTION
For us to process your booking we are required to obtain your personal information.

We may also be required to release your personal information to:
• Service providers
• Customs
• Immigration authorities
• Security and credit checking organisations
In some instances, we may be required to release your personal information to authorities outside of Australia that may not have the same level of protection as Australia.

Personal information may include:
• Name
• Date of birth
• Address
• Passport details
• Visa details
• Medical conditions
• Phone and/or email
• Emergency contact details
By making a booking, you consent for us to hold and release passenger’s personal information to third parties. You also consent to us using your passenger’s personal details for marketing purposes.

For more details on our Privacy and Data Protection Policy please contact us.

CANCELLATION
Cancellation of reservation/s must be provided to us in writing and is subject to the following cancellation fees:

AIR & LAND PACKAGES
Sri Lanka
• 60 days or more before departure – loss of deposit and airfare payment if applicable
• 59 to 45 days before departure – 30%
• 44 to 31 days before departure – 70%
• Within 30 days of departure – 100%

SPECIAL CANCELLATION
Special cancellation charges which may be higher than those listed above apply to cruising, rail tours, specialty accommodation and special event tours. These additional charges are set by our suppliers and vary per supplier. Please check with your consultant at the time of booking. Please note that tour costings are based on special airfares. Depending on the airlines these incur cancellation charges once the tickets have been issued. These charges are in addition to the cancellation charges set out above and, in some cases can be as high as 100% once the ticket has been issued.

Airlines are responsible for the time of refunds of air tickets.


COVID19 Update

We are working from home!

Due to the Corona Virus our staff are now all working from home. We are here for our clients and thank you for your ongoing support.

For assistance please email your preferred store and the staff member required will get back to you.

 

Carnegie – carnegie@where2travel.com.au

Glen Waverley – glenwaverley@where2travel.com.au

Greensborough – greensborough@where2travel.com.au

Malvern – malvern@where2travel.com.au

Melbourne – melbournecity@where2travel.com.au


If you already have the staff member’s email, then please email them directly. Please note the message system on our landlines will not be monitored, so please do not leave a message.

 

The safety of both our staff and our clients is paramount. Thank you for your patience during this very trying time. We will be back in the office as soon as it is safe to do so.

Thank you and stay safe.