We just wanted to say again how wonderful Fiona Provis has been as our Travel Designer over many years but in particular we wanted to acknowledge her work during this very challenging time. She has been amazing and handled all our bookings and cancellations and rebookings with minimum fuss to ensure that we were as little out of pocket as possible and setting up our trip all over again for next year. She has kept us posted continually with emails and phone calls and has made our travel woes less so. We so appreciate all her efforts. We wish you all safe and healthy times ahead. Judy and Neil Fawcett

Fiona Provis - Travel Designer - Malvern

Thanks for arranging this. We're very glad we used professionals rather than try to do this ourselves. We appreciate all your assistance and we'll certainly be back to book our trip with you when this crisis settles down. From Maurie & Vera Hasen

Fiona Provis - Travel Designer - Malvern

Thank you so much for helping on this. I couldn't have done it without you.... I have a friend here trying to get home on qantas and she has been hung up on for three days now. Makes me even more thank you. Jackie Pilkington

James Jang - Travel Designer - Malvern

I approached W2T with a rough idea of a holiday that I was interested in but hadn’t completely sold myself on, basically some rough dates and ideas to canvas and get the plan underway. From here W2T made things so easy that it quickly became a reality. They were happy to accommodate changes to the draft itinerary and offered further links and help to add to the plans I’d given them. Most importantly, it was very fairly priced. The result was a very happy customer; two weeks in Sth Africa with flights and accommodation seamlessly sorted. The locations picked were perfect to access the best parts of Johannesburg and Cape Town and the weather (whilst out of W2T’s control) was spot on too. The responsiveness, knowledge and general service from James was outstanding and I will absolutely contact these guys again for my next trip. Kind regards, Sean Lester

James Jang - Travel Designer - Malvern

What a fabulous trip. I am temple'd and bus-ed out. Cruiseco were so well organised with everything they did. Even changes to the itinerary didnt faze them. John Hickman was sensational with his organising of the golf, co-coordinating with Cruiseco before, during after the boat trip. Hats off to both of them. From the tour guides to the buses, they did it so professionally. Rosie was the Cruiseco Host on the boat. So professional, from singing to organising shows for the evening. Diversity of people - I was the youngest except for John & Nicole. Glad to get home. I think 14 days of Vietnam & Cambodia is more than enough. Many thanks for your assistance - Trevor Hamilton

Peter Heathcock - Travel Designer - Melbourne Central

The cruise was great! I'm not sure if you want feedback on the cruise itself or on you guys...so I'll do both. Where2Travel: Awesome! Considering that a lot of stuff had to be organised at the last minute everything ended up working out fine. One of your coworkers (I don't remember her name sadly) sent me our last travel documents while you were away, which I really appreciated cause life was a bit chaotic at the time. Your advice for us to get the Chinese visas paid off - we talked with a few people who didn't buy them and suffered a lot of stress as a result, and a group we spoke to at the airport ended up appying for a visa on arrival, which resulted in them being stuck at the airport for a lot longer. We were able to have peace of mind, at least. Everything else planned worked out- the transfers, the flights, etc and we didn't have any problems. Cruise: We had a lot of fun! Getting on at Shanghai was the only downside, but that was the fault of the port staff and not Princess (I still gave feedback to them about that though). Otherwise we saw cool places, watched movies and swam a lot, and took lots of photos and videos for my grandmother to see. Kelsey really liked it, the trip overall exceeded her expectations and is now 100% on board with crusing. Thank you so much for everything! We both really appreciate it! - Lauren & Kelsey

Kate Iles - Travel Designer - Carnegie

Lapland - This frozen landscape offers so much….from reindeer sleigh rides, snowmobiling across frozen lakes, exhilarating husky sledding through the dark, silent snow laden trees of the forest, to the warm and welcoming hospitality, immersing oneself in the spiritual culture of the indigenous Sami people and the search for the Aurora Borealis.

Diane Rawlings - Travel Designer/Team Leader - Malvern

You may be travelling around the end of the world, but the sheer beauty of Patagonia is nothing but captivating. From beautiful Fjords to thousand year old glaciers, where ever you look you truly will be amazed

Kate Iles - Travel Designer - Carnegie Full Article

“Immersed in a land of colour, unique history, luxurious palaces, breathtaking architecture and magical experiences……India you’ve captured my soul.”

Jodie Gent - Travel Designer - Malvern

COVID19 Update

We are working from home!

Due to the Corona Virus our staff are now all working from home. We are here for our clients and thank you for your ongoing support.

For assistance please email your preferred store and the staff member required will get back to you.


Carnegie – carnegie@where2travel.com.au

Glen Waverley – glenwaverley@where2travel.com.au

Greensborough – greensborough@where2travel.com.au

Malvern – malvern@where2travel.com.au

Melbourne – melbournecity@where2travel.com.au

If you already have the staff member’s email, then please email them directly. Please note the message system on our landlines will not be monitored, so please do not leave a message.


The safety of both our staff and our clients is paramount. Thank you for your patience during this very trying time. We will be back in the office as soon as it is safe to do so.

Thank you and stay safe.